Changes to your R U OUT platform
February 2026
R U OUT System Outage Notification
We’d like to advise that the R U OUT platform will be temporarily unavailable from 10:00pm on Sunday, 15 February 2026 through to 6:00am on Monday, 16 February 2026 due to planned system upgrades.
While we do not anticipate most facilities will be trading during this time, if emergency communication is required, please revert to your previous communication method for the duration of the outage.
If you have any questions or require further clarification, please contact our support team at support@ruout.com.au.
We appreciate your understanding as we continue to enhance the platform.
A new version of the R U OUT Tenant Platform will be coming soon.
The updated platform has been designed to improve usability and provide clearer access to information before and during an emergency, while keeping the way you access and use R U OUT the same.
Tenants and Wardens will continue to access R U OUT by scanning the QR Code Plate installed in their area. There is still no requirement to download an app or provide a mobile phone number.
What is changing?
Functionality Layout Remains The Same
- There are no hidden surprises, the step by step process of activating an incident and reporting information remains the same
Access Remains The Same
- Scan the R U OUT QR Code Plate installed in your area
- No app download required
- No mobile phone number required
Platform Updates – What Has Changed
- 1.Improved user experience and interface
Advancements in design have improved the overall user experience, making the platform more intuitive and easier to use. - 2.Enhanced pre-incident resources
Pre-incident resources now include additional sharing options and can be viewed, downloaded, and copied to clipboard. - 3.Quick links available at all times
Quick link icons located at the bottom of the screen are available at any time, including before and during an incident. These allow you to:
- View the Assembly Area at any time, including prior to completing an incident report
- Access your pre-incident resources - view, download and share during an incident
- View the Chief Warden’s instructions throughout an incident and be alerted by push notifications
- 4.Push notifications
Push notifications alert you and your colleagues of any change of instruction from the Chief Warden, with no requirement to provide a mobile phone number or download an app from the app store
What do tenants/wardens need to do and when?
The Go-Live Date for R U OUT is Monday 16th February 2026.
See below table and calendar showing all action items and timeframes for Tenant leaders and Wardens.
Action | Description | When |
Advise your Warden Team | Anyone in your team that may be required to use R U OUT, must be notified of the changes. You can share this comms document to those that are to be notified of the changes. | Now |
General Review (optional) | Re-review the information and resources on this site, particularly the resources in the "Review" section below. This is the original training material with additional information added for the new changes | Now - Monday 13th February 2026 |
Testing | Your Asset Management team will nominate a time to test the new R U OUT platform to ensure you are familiar with the changes and to ensure there are no bugs or technical issues (see below “Testing” section which includes all the relevant instructions and resources). | From Monday 16th February (as soon as possible after, or on this date). (time and date tba by your Asset Management Team) |
Go-Live Date | On and from this date, R U OUT must be used for emergency evacuations. | Monday 16th February 2026 |
Review
The new R U OUT platform functional changes are minimal. R U OUT is still very easy to use. Minimal training is required to know when and how to use the new R U OUT platform.
Please be aware that the below training resources show the new-look version of the R U OUT platform. There are minimal differences between the existing/older version of the R U OUT platform and the new-look version, majority of which are aesthetic only and do not change any functionality.
REVIEW- RESOURCES
Below are training resources that provide more detail on when and how to use R U OUT. These resources can be reviewed by leaders and Wardens at each Tenant.
If you would like to download and print a pdf version of the Tenant Training Deck, you can do so here.
Testing
FULL SITE TEST - HOSTED BY BUILDING OR CENTRE MANAGEMENT
Between Monday 9th February 2026 and Friday 13th February 2026, You Asset Management team will conduct testing of the platform to ensure all Tenants are familiar with the new platform and to ensure that the Chief Warden platform operates as intended.
When prompted to participate in Full Site Testing, please review the instructions in the Tenant Testing Handout below.
TESTING RESOURCES
Contact details
Internal questions about R U OUT:
Please contact your Assets Operations Manager
Questions about R U OUT:
Please contact Matt Jullienne at mattjullienne@ruout.com.au
Technical or platform support:
Please email support@ruout.com.au
